Privacy Policy

This Privacy Policy explains how ARA India Support Services Pvt. Ltd. ("ARA", "we", "us") collects, uses, stores and shares personal data through this website, araindiaservices.com, and when you contact us by phone, WhatsApp or email. It is published under Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and is designed to meet the notice requirements of the Digital Personal Data Protection Act, 2023 and the rules made under it.

1. Who is responsible for your data

ARA is the Data Fiduciary for personal data collected through this website. Our registered office is ARA India Support Services Pvt. Ltd., 704, N3, Paras Irene, Sector 70A, Badshahpur, Gurugram, Haryana 122101.

2. What we collect

When you submit an enquiry or a job application we collect your name, mobile number, email address, city, company name, the service you are interested in and any message you write. When you contact us on WhatsApp, we receive your WhatsApp number, profile name and the messages you send. We do not ask for, and you should not send through this website, bank details, identity document numbers, health information or passwords.

Our server and hosting provider automatically record technical information such as IP address, browser type and pages visited, for security and to keep the website working. If analytics tools are enabled, they use cookies to measure how the website is used in aggregate.

3. Why we use it

We use your personal data only to respond to your enquiry, prepare and send proposals, schedule site visits, assess your job application and contact you about it, and keep a record of the communication. We rely on the consent you give when you tick the consent box on the form, or on your voluntary act of contacting us.

4. Who we share it with

Your data is accessible to authorised ARA staff who handle sales and recruitment. It is stored with our website hosting provider and email provider, who process it on our behalf. We do not sell your personal data and we do not share it with third parties for their own marketing. We may disclose data where required by law or by an order of a competent authority.

5. How long we keep it

Enquiry data is kept for as long as needed to respond and follow up, and in any case for no longer than three years from your last interaction, unless you become a client or employee, in which case contract and employment records are retained as required by law. Job applications that do not lead to employment are deleted within one year.

6. Security

We protect personal data with reasonable security practices, including encrypted (HTTPS) transmission, restricted administrative access and regular backups. No method of transmission over the internet is completely secure, and we will notify affected persons and authorities of a personal data breach as required by law.

7. Your rights

You may ask us to tell you what personal data we hold about you, correct or update it, or erase it, and you may withdraw your consent at any time. Withdrawal does not affect processing already done. You may also nominate another person to exercise your rights in the event of your death or incapacity. To exercise any right, email us at enquiry.india@ara-india.com with the subject "Privacy request". We will respond within a reasonable time and in any case within the period prescribed by law.

8. Grievance officer

For any grievance about the handling of your personal data, write to our Grievance Officer, Ms. Ritu, ARA India Support Services, ARA India Support Services Pvt. Ltd., 704, N3, Paras Irene, Sector 70A, Badshahpur, Gurugram, Haryana 122101, email enquiry.india@ara-india.com, with the subject "Grievance". She will acknowledge your grievance and work to resolve it within the period prescribed by law. If it is not resolved to your satisfaction, you may approach the Data Protection Board of India.

9. Children

This website is meant for businesses and adult job seekers. We do not knowingly collect personal data of anyone under 18.

10. Changes

We may update this policy from time to time. The date at the top shows when it was last changed.